Shipping Policy

Order Processing Time
All orders are processed within 2 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email.
 

Shipping Rates and Estimates
Shipping rates are calculated at checkout.
 

Shipping Area
We currently ship within Canada only. Shipping charges will be calculated and displayed at checkout. Customers are responsible for any customs fees, duties, or taxes applied by their local government.

Order Tracking
Once your order has shipped, you will receive an email notification containing a tracking number to check your shipment status.

Lost or Damaged Goods
If your order arrives damaged in transit, please contact us immediately at browncottonbody@gmail.com with photos of the damage. If your tracking shows your package was delivered but you did not receive it, please contact the carrier or email us within 5 days.